Return Refund and cancellation Policy

Return Policy

At pforpanda, we prioritize your satisfaction with our baby products. To ensure a seamless return experience, please review the following guidelines:

  • Eligibility Period: You have 7 days from the delivery date to request a return.
  • Product Condition: Products must remain in their original condition, including being unwashed, unaltered, unworn, and must be returned in their original packaging with all tags intact.
  • Exceptions: Personalized items, internationally shipped products, and specific baby products (due to hygiene reasons) cannot be returned.
  • Return Initiation: To start the return process, kindly WhatsApp us at +91 8451989189 with a picture of the product and the invoice.
  • Return Method: We offer store credit as a refund method for returned items.
  • Free Gifts: Any complimentary gifts received with the purchase must be returned along with the main product for a successful return process.
  • Quality Check: Exchanges or store credit will be processed after a quality check of the returned product.

Exchange Policy

  • Exchange Type: We allow a one-time exchange strictly for different sizes.
  • Out of Stock Items: If the requested size or product is out of stock, you’ll receive store credit instead.
  • Exchange Process: Initiate an exchange by WhatsApping us at +91 8451989189 with a picture of the product and invoice.
  • Note: Used products, sale items, or those with damaged packaging or pieces are not eligible for exchange.

Cancellation Policy

  • Cancellation Window: Cancellations are accepted within 24 hours of placing your order only if the item hasn’t been dispatched.
  • Non-Cancellable Orders: Once the order is dispatched, cancellations cannot be accommodated.
  • Cancellation Process: Contact us immediately via WhatsApp at +91 8451989189 to cancel your order.

Shipping and Processing

  • Shipping Costs: Customers are responsible for covering shipping expenses for both returns and exchanges.
  • Processing Time: The return or exchange process takes approximately 8-10 working days, excluding weekends and holidays.
  • Refunds for COD Orders: Cash on Delivery (COD) orders will be refunded in the form of store credit.

Special Notes

  • Product Variation: Please note that the actual product colors might slightly differ from the images displayed on our website due to various factors.
  • Age Guidelines: The age recommendations provided are suggestive; please refer to the product dimensions or size chart for accurate selection.
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