Return Policy
At pforpanda, we prioritize your satisfaction with our baby products. It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like). To ensure a seamless return experience, please review the following guidelines:
- Eligibility Period: You have 7 days from the delivery date to request a return.
- Product Condition: Products must remain in their original condition, including being unwashed, unaltered, unworn, and must be returned in their original packaging with all tags intact.
- Exceptions: Personalized items, internationally shipped products, and specific baby products (due to hygiene reasons) cannot be returned.
- Return Initiation: To start the return process, kindly WhatsApp us at +91 8451989189 with a picture of the product and the invoice.
- Return Method: We offer store credit as a refund method for returned items.
- Free Gifts: Any complimentary gifts received with the purchase must be returned along with the main product for a successful return process.
- Quality Check: Exchanges or store credit will be processed after a quality check of the returned product.
Exchange Policy
- Exchange Type: We allow a one-time exchange strictly for different sizes.
- Out of Stock Items: If the requested size or product is out of stock, you’ll receive store credit instead.
- Exchange Process: Initiate an exchange by WhatsApping us at +91 8451989189 with a picture of the product and invoice.
- Note: Used products, sale items, or those with damaged packaging or pieces are not eligible for exchange.
Cancellation Policy
- Cancellation Window: Cancellations are accepted within 24 hours of placing your order only if the item hasn’t been dispatched.
- Non-Cancellable Orders: Once the order is dispatched, cancellations cannot be accommodated.
- Cancellation Process: Contact us immediately via WhatsApp at +91 8451989189 to cancel your order.
Shipping and Processing
- Shipping Costs: Customers are responsible for covering shipping expenses for both returns and exchanges.
- Processing Time: The return or exchange process takes approximately 8-10 working days, excluding weekends and holidays.
- Refunds for COD Orders: Cash on Delivery (COD) orders will be refunded in the form of store credit.
Special Notes
- Product Variation: Please note that the actual product colors might slightly differ from the images displayed on our website due to various factors.
- Age Guidelines: The age recommendations provided are suggestive; please refer to the product dimensions or size chart for accurate selection.